What an incredibly disappointing experience I’ve had with Parcel2Go over the last few days.
I purchased a courier service through them to pick up a rather large expensive parcel, and deliver to Maidenhead. I chose TNT through them as the courier to deliver this parcel and they arrived on Friday evening just before 6pm to pick up the parcel, with an aim to deliver it the Next Day. So great so far!
Saturday morning rolls round, and I see that they’ve confirmed successful delivery at 11:48am. Naturally I check the tracking information to ensure it’s got to the correct destination and that everything is in order. Much to my surprise, I found that they had delivered it to somewhere in Kettering, Northamptonshire, 90 miles away from it’s intended destination in Maidenhead. Of course, as soon as I saw this error, I got on the ‘Live Chat’ function of P2G’s website and inquired about why the tracker was showing my parcel as being delivered to Kettering. They completely overlooked my question and all associated issues, stating that the parcel had been delivered successfully to Kettering. I tried to point out that this was in fact incorrect, and so began the problems. I then phoned up TNT who confirmed the delivery had been made and signed for in Kettering to which I pointed out this was completely incorrect and that I’d have to contact Parcel2Go as I’m not the contract holder.
So far, Parcel2Go have been extremely unhelpful, with their ‘Live Chat’ being incredibly unhelpful, to the point of thinking that maybe there isn’t even a human sat on the other side! After numerous chats, I’ve e-mailed the ‘Head of Customer Services’ who has used the line, ‘We will investigate this for you and get back to you shortly.’ which I’ve heard numerous times before. I can only hope that something gets resolved very soon otherwise I will be out of pocket by a lot of money.
Follow the saga on my profile at Twitter: http://twitter.com/#keithrogers88
Any comments or advice are welcome.
UPDATE: Parcel2Go contacted me very quickly by phone after my tweet yesterday afternoon and my parcel magically arrived at it’s intended destination this morning. I’d like to thank them for their swift action on getting this resolved!
Gym
I’ve gone and done what I’ve done on one occasion before and would potentially do on many future occasions. I quit the gym!
I just couldn’t find that something inside me to motivate myself to go to the gym for an hour after a long day at work and then rush for the train to get home at a reasonable hour. Not only that, but then I have to get something for tea by which time it’s 10pm and I’ve done nothing I’d usually do on an evening. Play games, chill, watch TV etc.
I did manage to do my own home gym thing for a little while, and I’m thinking about giving that another go. It’s free and I don’t feel as obligated. I’ve got a good workout to follow from a friend but if anyone has any ideas on how to spice it up a bit, please let me know.
+1
I’ve now added a +1 button to my blog so that you can easily publicise something you like on my blog (if you like it of course).
Leeds Fest 2011
I was lucky enough to get a free ticket to Leeds Fest for this Saturday, Saturday 27th August 2011. Not only was it free, it was also a VIP ticket, meaning I had access to a priority bar along with nice seating areas and toilet facilities. And by nice.. I wouldn’t say the toilets were fantastic, but they were a damn site better than throughout the rest of the site (based on the parts of the site I saw).
I was very happy that this was the day I was able to go, as the bands on the main stage were bands I’ve loved for years and I’ve always wanted to see. The main ones I wanted to see were, “The Offspring”, “Rise Against”, “New Found Glory”, and “Thirty Seconds to Mars”. I was hoping to see “My Chemical Romance” but we left before this and I wasn’t overly bothered about missing them.
After getting up bright and early on a Saturday morning (5am), then failing to work my friends shower and having a cold one for about 10 minutes before figuring out I had the tap the wrong way for hot (it was early, ok!) – we set off on a taxi journey to a friends house to meet him and his friends to go to Leeds Fest. Once we set off from his house, we had a 50 minute walk to Seacroft where we had a quick poke around Tesco then took the shuttle bus to the venue.
Upon arriving at the venue, my excitement began to build further. I have never been to a venue like this before and being able to see so many bands at one time coupled with the diverse amount of people there / activities was very exciting to be part of. We went to the guest window to use our free tickets, with the only catch being a £15 donation to charity, which I was fully aware of and absolutely more than happy to pay. Considering the usual Saturday ticket runs into the hundreds for any other person and that’s not for the VIP section, I counted myself very lucky. Once getting my wristband sealed around my wrist (which by the way, as sad is this sounds is -awesome-) we made our way into the guest camp site. I always had my preconceptions about how the campsite would look and had always seen it on T.V. – however, seeing it for myself in person was very cool, especially to see so many people chilling out and really enjoying themselves. We continued to make our way through to the Guest area where we were greeted with a bar without a queue, and various benches to sit on. So far so good! – At this point it was around 10am and we had roughly an hour to wait to go through to the main arena area where all the various tents are along with the main stage. I was quite surprised to see various different shops, take-away places and even a pharmacy. That place is literally a town within a town. During this entire process I was becoming very familiar with the classic muddy festival ground, which made me feel very happy for buying wellies just the night before.
After a brief look around we grabbed ourselves some programmes which were £10 a pop (quite surprising to say the price people pay to get in there in the first place) but suffice to say, I purchased a programme anyhow, as it was my first visit to Leeds Fest, and I felt that I should make it a memorable one. We continued walking around to found ourselves hearing some intriguing sounds coming out of the ‘Festival Republic stage’ tent, so naturally we moved in for a closer look. Looking at our programmes we found that the band we were watching was called, ‘Cherri Bomb’ and I have to say I was quite blown away by the raw talent that these girls had. The guitaring for one thing was simply astonishing, and I really was very impressed. They have a very grungy punky sound which I instantly fell in love with. We watched this band through to the end and then moved towards the main stage where, ‘Architects’ were playing. This was my first taste of a performance on the main stage and it sounded pretty good and looked like a very professional setup. Unfortunately I didn’t take too much of a liking to their music, but they were certainly a musically talented bunch with a nice tight sound.
After watching ‘Architects’ we went back to the guest area where we relaxed for a while and picked up some beers. Much to my surprise I saw ‘Cherri Bomb’ walking through the area sort of hanging around and checking out the place. I have to admit I was a little bit excited, as they were a band I’d developed respect for very quickly and I was tempted to walk up to them and just have a general chat. However they walked off out of the area before I could put my thoughts into action. After further walking around, the next band we went to see was ‘New Found Glory’. This is where I began to get even more excited. They performed a brilliant set despite rather amusing technical difficulties. It would appear that one of Chad’s amps was having some issues and the band quickly sprung into action to keep the crowd amused. They started talking about ‘Come as you are’ being the first song that everyone learnt on guitar, then incidentally began to play it, to which Jordan began singing in a rather low grungy Kurt Cobain esk voice, by which time the technical difficulties had been resolved and they resumed with their set. I always love how bands can deal with problems like that so professionally and keep the crowd entertained at the same time, it can’t be an easy thing to do. Suffice to say every song was thoroughly enjoyable and I even managed to get some recordings (the video quality is excellent however the high volume sadly made the audio clip so it’s quite distorted, however if you keep the volume low you can hear the audio relatively well.) We once again went on a lengthy walk around the place, getting wet in the process as it decided to start absolutely pissing it down. Luckily my friend had a mac packed for me which I found very considerate. After trekking through the mud for a considerably lengthy time which was quite a grueling workout we found ourselves in the ‘Festival Republic Stage’ tent again, watching ‘Cerebral Ballzy’. I have to admit, they weren’t one of my favourite acts to see, the music was OK but the front man seemed a little bit too out of it to form proper coherent words. After sticking around there for no more than about 15 minutes, we went over to the main stage again to see ‘Rise Against’ playing. As we got closer, I could hear the trademark vocals of Tim McIlrath and was so excited to be there seeing ‘Rise Against’ play after really enjoying their music for so long. I didn’t know all the songs, but I enjoyed them nevertheless. I really thought ‘Rise Against’ performed very well, in other words they sound very close to the studio sound that is on their albums, and to my mind that’s a fantastic thing. Moving on after this, we once again grabbed a few beers, hung around, then went back to the main stage to see ‘The Offspring’. This was the band that I was most looking forward to seeing, as they are one that I’ve never seen before and I love their music. Once again, the trademark sound of the vocals was there as we approached and the song instantly recognisable. I stood there mesmerized watching them play, noting that they looked considerably older on stage than in their videos of the era of the songs they were singing (well duh, it was from years ago), I guess I never accounted for that! Once again I thoroughly enjoyed watching ‘The Offspring’ and even managed to grab some video of their performance as well. Finally after some food and more beer, we found ourselves watching ’30 Seconds to Mars’ on the main stage. Jared Leto really knows how to get the crowd going. His singing in a ‘live performance’ is certainly not as good on a studio album but it didn’t detract from the overall performance whatsoever. Once again, I enjoyed the performance. I also liked the way he got people from the audience up on stage with him and put his arm around them as he sang. I find this engagement with the crowd to be very entertaining, and the audience certainly felt the same thing. He had the crowd going wild, more so than the other bands I had seen on this day.
There is so much more to say about these fantastic bands, but I could go on forever and I’m already over 1500 words on this post! I don’t want to bore anyone. Another final things I want to add before closing have come to mind. One being how the singer of ‘Rise Against’ seemed to have a bit of a political agenda (what band doesn’t) – he mentioned the London riots and how they were provoked by taking away people’s futures. Or words to these effect. I felt this was maybe a bit of a generalisation on the matter and not really accurate. It’d be nice to hear other people’s thoughts. And the second thing was how one of the ‘New Found Glory’ band members mentioned how they have a t-shirt which has ‘Pop Punk’s Not Dead’ on the back of it and how they felt this was particularly important to them and not something that was ‘just cool’ to put on. They mentioned that because of today’s mainstream music largely taking over, a lot of other music has since been forgotten or put down, but because of their fans, they have been able to continue producing the fantastic music that they do. And it was a big ‘Fuck you’ to those who didn’t like it and thought that mainstream music is somehow better or should be the norm. I really liked this and it made me smile. I hope it makes you smile.
Please enjoy my videos (despite the poor audio quality, I am sorry) – and let me know what you think. The video are embedded into this post. Please also see the Leeds Festival site for more information on the 2011 Festival: http://www.leedsfestival.com/2011/lineup/
Videos below:
New Found Glory # 1
New Found Glory – My Friends Over You
The Offspring – Want You Bad
30 Seconds to Mars # 1
30 Seconds to Mars # 2
30 Seconds to Mars # 3
Samsung Galaxy SII
So I’ve been lucky enough to pick up a Samsung Galaxy SII Android phone just recently. I got this on a 24 month contract with T-Mobile UK. Would have much preferred an 18 month contract though!
The phone itself is very speedy and smooth. It’s a massive improvement over previous models, but as always Android holds it’s own above the contenders and proves to be the best in my eyes. I really like the web interface which you can enable for the SII however I haven’t used it extensively, so can’t comment too much on it’s workings.
The camera is excellent on the phone as well, and is really clear. Even with all it’s functionality, it has fantastic battery life which surpasses the standard battery life of my previous Android phones, which has left me really impressed.
The screen is also crystal clear and really responsive to touch.
Overall I’m super impressed with this phone, and have to admit I’m really glad I got it. The only thing that bothers me is that something will no doubt come out soon which supersedes it, and I’ll be stuck with it for 24 long months.
Please let me know what your opinions on the phone are.
Jobcentre
So over the last month, I’ve had the misfortune of being made redundant, which of course complicates paying bills, etc. However, I live with my parents, which is very helpful, and so I don’t have to worry as much as maybe the next person.
So anyway, I registered online to receive Jobseekers Allowance, after a few days (more than the specified time) I received a call from a Jobcentre adviser to discuss my application in further detail, including current jobs, old jobs, savings, etc etc. Suffice to say, the entire process takes roughly 25-30 minutes and is rather tedious. So the kind lady booked my appointment for the 9th of September at the local job centre in Guiseley for 11:40am. This was a brilliant time, as I’m currently doing some temporary work for a company, and I expected it to be finished by then.
Moving on to roughly a week later, I’m still doing the work for the company in question, and as a result I’ve had to phone the jobcentre to re-arrange my first appointment. This is where my problems started.
I had been given a number by the original lady I spoke to, to phone the local jobcentre in the event of an appointment cancellation, or re-arrangement. The number I was given was: 0845 604 3719. So I took my mobile (as I’m currently at work) and decided to make the phone call to ask to re-arrange my appointment. So I ring the number with the 0 on the front, and get a message saying, “This number has been blocked by your network, and you are not able to make calls to this number”. So I figure, that’s fair enough, I imagine it’s just a little issue with it being an expensive 0845 number (from mobiles anyway). So I take the 0 off the beginning of the number and ring: 845 604 3719 instead. That worked! So I thought, fantastic, I’ve got through, this should be pretty easy. Carrying on the waiting on the phone, I sit through a rather long message about registering on their website for fastrack so that I get straight through to someone (baring in mind, there was not yet any mention of the jobcentre, I was working on the assumption that this number was given to me by a jobcentre adviser, so it’d be correct). Anyway, after a loooong, probably 3 to 4 minutes of the automated voice babbling on about absolute crap, I decided to hang up and check I had the right number. So I did a quick Google search on my phone for the Guiseley job centre number. The number above was reported on many websites too, so I thought, it must be right, I’ll just have to ring it again and sit through the annoying speech at the beginning of the call (wasting valuable money in the process). So I rang back the number, waited for a bit longer this time, then got to the main menu. The main menu then consisted of a woman talking about brokerage schemes, and how my money won’t be affected blah blah. So I instantly thought, okay, this is obviously not the right number. So I do another search on Google, I get the original jobcentre number for Guiseley, a local call 01943 number. So I ring that, and get the following message: “Sorry, this number is no longer in use, please ring 0845 604 3719″. So by this time, I’m absolutely fuming, as I was clearly given the wrong number AGAIN by the automated service. So I look back on the webpage where I got the number and saw: 0113 230 9000, and decided to ring that. That’s a local Leeds number, so I rang them, and had a Scottish guy pick-up. He didn’t make an awful lot of sense, but I eventually managed to get put through to the Guiseley job centre (what number that is, I still at this point, don’t know). So an adviser picks up and wahey I’m through. So I try to hide my frustration and continue in a respectful way.
She asks me for my details, so I give her my national insurance number, my name, and my date of birth. She searches….. Lady: “Sorry sir, you’re not on the system”. So I give her my details again, Lady: “No, sorry sir, you’re definitely not on the system”. So I say to her (fuming at this point) : Me: “I have to be, I had an adviser book an appointment, and I’m booked in to see ‘Name of person’.” So she does yet another search, Lady: “Oh, I’m sorry sir, I misheard you and typed something wrong”. Okay, okay, fair enough, mistakes happen. So we swiftly move on. Lady: “Why are you not able to attend your appointment?”. I reply with, “Well, I’ve been doing some temporary work for a company, and I’m afraid I have to work tomorrow, so I cannot attend.” Lady: “Okay, you’ll have to sign off for that period”, Me: “I haven’t signed on yet though, this is literally my first appointment”. Lady: “Okay, well I’ve cancelled your appointment, what you’ll need to do is re-register for JSA once you’ve completed this job.” Me: “Hang on a second, you mean I have to fill out yet ANOTHER online application form, and then wait another 3 or 4 days for an adviser to call me to speak for ANOTHER 30 odd minutes?”. Lady: “Yes sir, I’m afraid that’s what you’ll have to do”.
So naturally, I’m completely infuriated by this point, as they are completely useless, and also completely incapable of providing some sort of helpful service. So anyway, I continue, Me: “Okay then, so can you please give me the CORRECT number to contact yourselves.” Lady: “Yes, the number is 0845 604 ..” Me: “That’s the wrong number, it’s the one I already have.” Lady: “Oh yes, of course it is, we’ll have to pass this on to Balfour Beatty to sort out.” Me: “Okay, so what number can I ring you on?” Lady: “Sorry, that’s the only number we have on our system”.
I’ve missed a few bits out where I actually had to convince her that the number was in fact wrong, by telling her about other stories on the internet / my own. FFS.
So all in all, after all that, I’ve wasted God knows how much effort / money / time on ringing the incorrect number. Only to find out I have to RE-BOOK an appointment to get my JSA. Isn’t the government in England just wonderful? You pay tax for services like this, but no-one ever seems to give a crap, and they always seem so unhelpful / not bothered.
In conclusion, I’m not a happy bunny, but I hope this blog post enlightens others to the struggle with the jobcenter, and also NOT to ring that number above. If I get a correct number for them, I’ll post it soon.
Social etiquette in the Internet age
These days, almost anyone with access to the internet has at one time been asked to, or has joined a social network. For instance, Facebook, Twitter, Myspace, or Google’s Orkut. Things have changed dramatically in the last 10 years with how people communicate with each other, and keep in touch.
The question I wish to put forward to you all is, how do you think social networks are influencing people’s attitudes towards each other and their respect for each other?
Let’s examine this in some further detail. I am one of the 150+ million people who use Facebook on a regular basis, and keep in touch with friends by using Facebook. From my own personal experience judging by what people place on Facebook, it’s becoming all too clear to me that people see social networking as an opportunity to express themselves in often very disrespectful and sometimes vulgar ways. I think this is down to the sense of security people feel by being sat at a keyboard rather than face to face.
I find that quite a few people are very quick to argue on Facebook, probably quicker than they are in reality. Sometimes jumping into threads with vulgar language, or a very ‘to the point’ type of statement. I’ve had this personally happen to me a couple of times now. In these instances, people have openly used very offensive statements, even swear words. For me, this is a problem, not only because I don’t feel it’s entirely appropriate, but also because I have family & friends on my Facebook who don’t wish to see such vulgarity.
With the above in mind, I’d like you to think about how social networking is affecting (or not as the case may be) mankind’s communication skills, respect for each other, and overall respect for themselves. Would a person having a conversation in public simply swear at the other for disagreeing with their view point, or would they try and address the person more respectfully with a more constructive viewpoint?
In conclusion, I dare say that social networking is adversely affecting the ability of people to communicate with each other, least of all respectively. I personally find this quite sad, as respect for other people is something I strive to maintain and expect in return. How could we change this?
Spotify Linux – Beta Preview – (Natively on Fedora 13 / CentOS)
Spotify have released the beta preview version of Spotify for Ubuntu/Debian, however they haven’t for Fedora/CentOS.
As a result I’ve decided to convert the ‘DEB’ package file to an RPM. I’ll attach the 2 RPM files you need to install.
Please do the following:
1) Download the files, here and here.
2) rpm -ivh spotify-client-gnome-support-0.4.6.73.ga662380-2.noarch.rpm
3) rpm -ivh –nodeps spotify-client-qt-0.4.6.73.ga662380-2.i386.rpm
This installs Spotify and places it under the ‘Sound and Video’ category in your ‘Applications’ menu.
Note: This version is still very buggy. Everyone has problems accessing the ‘preferences’ menu, and some people have issues with choppy audio. If you have a fix for the choppy audio, then please post on my blog, and let us know.
Spotify – A brief look at criticisms
I was looking through the Spotify page on Wikipedia today and was surprised to read what I did.
Despite its popularity, the service has recently come under fire for failing to compensate independent artists fairly. Helienne Lindvall of The Guardian reported that “indie labels… as opposed to the majors and Merlin members, receive no advance, receive no minimum per stream and only get a 50% share of ad revenue on a pro-rata basis.” [49] Swedish musician Magnus Uggla – who is on major label Sony Music – wanted to pull his music from the site, stating that after six months he’d only earned “what a mediocre busker could earn in a day”.[50] Norwegian newspaper Dagbladet recently reported that record label Junior Racing had only earned NOK 19 ($3.00 USD) after their artists had been streamed over 55,100 times.[51]
Luke Lewis of NME points to problems with the Spotify business model, saying he was “convinced the ‘free’ aspect of Spotify is unsustainable” and that if “Spotify is to have a future, it needs to be a viable business”.[52]
It is very disappointing to read the above comments from people, especially artists. Spotify has taken what is a very difficult task of trying to stop people downloading music / pirating it, and create a service that offers people unlimited free listening of music by having them listen to an advert every 20 minutes. Unless of course you pay for the premium version (£9.99), then you don’t have to listen to the adverts.
The artists above (or their representatives) have stated that they have not received very much money from Spotify in royalties, and that they have been considering, and in some cases actually getting Spotify to remove their music from the site. This in turn means that anyone who once listened to this music on Spotify now either has to go out and buy the music, or they will simply download it. Admittedly, Spotify are not giving the artists as much in royalties as they should, but unlike money hungry record companies, I can only assume that they are keeping any profit in order to maintain the service they offer their customers, which believe it or not actually has a beneficial effect to the artist, even if they don’t receive money straight away. Listening on Spotify can indeed lead a person to go see a gig of the artist in question, or maybe even buy a CD.
If artists decide to take their music off Spotify for whatever reason, all that will ultimately happen is that the Spotify service will end up with less and less music, and as a result they will probably end up going down the drain. Which would be a really big shame, don’t you think? As ultimately, the more popular they get, the less likely people are to download music illegally, and the more likely artists are going to be to get their money. It won’t happen overnight though, that’s for sure. With that in mind, I really feel that artists should try stick behind Spotify, back them up, help promote them at gigs, offer special content through Spotify etc, and build a fan base for Spotify. Then as more and more people join, the artists will ultimately earn more money, and of course end up with more people buying their merchandise, coming to their gigs, etc, etc.
Record label ‘Junior Racing’, have only earned $3 (USD) in royalties from Spotify having streamed tracks of their bands 55,000+ times, but as small as that is, it’s stopping or at least decreased the amount of people who download those tracks illegally, and re-distribute. Thus minimising ultimate damage to an artist, whilst their music still retaining popularity with the general public, surely that’s a good thing? And something that record companies and artists should embrace and latch on to! Don’t you think!?
Whilst Luke Lewis of NME says that Spotify doesn’t have a strong enough business model to maintain the ‘free music’ approach. Ultimately, that may be true, but only if Spotify are left to go it alone. As I said earlier, I think if artists and record companies rally behind free music services like Spotify. Things can and will get better, and it will save what could be a ‘legal music revolution’ from going down the drain, all because in the short term, people are more interested in money than the bigger picture. And that bigger picture is giving people a reason to stop downloading music, and move on to a legal music site where the artists best interests are at heart.
I’d like to hear your opinions on the matter, so please do comment.
Manually Updating HTC Desire to 1.21.405.2
Update: 19/06/2010 – HTC appear to have taken down the link from their website. I’ve uploaded the local copy I’ve got instead, and it’s already renamed as update.zip.
Changes in this release (from XDA):
It seems that the update is only available for the EU unbranded roms.
Changes reported:
- Updates bootloader to 0.80.
- New radio image.
- New youtube app with HQ option (1.6.20E).
- Fixed htc’s weather widget (integrated into clock&weather widget) not knowing where you are (1.15.xxx just said the name of the country in some countries).
- SMS issue (from non-numerical senders) is resolved.
- fixed random contact showing when receiving operator SMS.
- fixes the voicemail bug for the French carrier SFR (short voicemail number used to call 911/emergency).
- Messages app now shows a count on the number of messages in the SMS inbox.
- calendar/contacts bug – unable to store contact’s birthday – has been fixed.
- Long click on the menu button when in home screen now doesnt pop up the keyboard, like it uselessly did before.
- SMS reader does not show the little smiley androids any more – just the mere types.
- Exchange Company Address Book is now properly working. Was unable to use before the update.
- They have disabled the snooze function on the Optical trackpad for calendar events. This means that it is now possible to have the phone in your pocket without accidentally snoozing the alarms.
Please note: It’s been reported that Orange Debranded Users have issues with this update breaking Wi-Fi. Please take this into consideration when updating, and be careful.
Update procedure:
1. Download the official firmware update here.
2. Copy the file to your microSD card and name it update.zip (not update.zip.zip).
3. Power off your phone.
4. Hold down the VOLUME DOWN button and power it back on.
5. The phone will now search for files like PB00IMG.zip, etc. This is normal. It may take a few seconds. Scroll down to recovery and press the POWER button.
6. When you see the /!\ symbol, press the POWER button and the Volume Up button at the same time. You should be presented with a menu and one of the options should be “Apply sdcard:update.zip”.
7. Use the volume keys to navigate to “apply sdcard:update.zip” and select it using the power button.
8. When you see “Install from sdcard complete”, select “reboot system now”.
That’s it!
Please note: I’m not responsible for any damage to your phone as a result of you manually applying this update. Whilst it is unusual for a manual update using an official image to break your phone, I still felt it wise to warn you.